OUR APPROACH

Map the work before changing the system

The first job is to see the current handoffs clearly enough to improve one without breaking another.

How the work runs

We work in distinct phases, delivering tangible assets at every step: a system scope, an integration note, or an operational handover.

The biggest risk in industrial IT happens when operational realities clash with software assumptions. We write down exactly what connects to what to eliminate that gap.

Our commitment

Our biggest metric of success is repeat business. We earn it by getting the first job right, every single time.

Our commitment shapes every interaction: delivering updates exactly when promised, scoping changes before they happen, and ensuring handover documentation is designed for the people who will actually run the system every day.

What we are good at

What decides whether a new system survives the trading day.

01

Working inside a live operation

We plan around the systems you cannot switch off, not around an ideal maintenance window.

02

Documentation you can hand over

What we set up is written down, so the next person does not start from guesswork.

03

One point of contact

You deal with the same people from the first question to the review afterwards.

Questions we get before the first meeting

What trading operations usually ask before agreeing to a scope.

What services do you provide?

Support and maintenance, infrastructure and networking, business systems, security and continuity, and advisory work. If a requirement falls outside that, we say so in the first conversation.

No. The sector focus describes where we do most of our work and where our understanding is deepest. The general service groups are open to any business that needs them.

A list of the systems and equipment you run now, who uses them, and what the immediate problem is. Existing documentation helps if you have it.

Fees follow the agreed scope: a project is quoted as a project, ongoing support is quoted as a periodic arrangement. The number is confirmed before any work starts.

Yes. Most work starts from what is already in place rather than from a clean sheet, and we document what we find before changing it.

START

Have something that needs fixing or building?

Send it over. If it concerns the trading operation, you will get a written next step. If it does not, you will hear that just as quickly.

Dermaga Tech

Building reliable IT infrastructure and operational systems for trading businesses. Based in Tangerang, Indonesia

Contact Us

Ruko Edelweiss No.29 Taman Royal 3, Tangerang, Banten 15141

(+62) 8578-1261-232

© 2026 PT Dermaga Karya Utama. All rights reserved.